Sheppard Solutions

Michelle Sheppard

* B.AppSc (Mathematics & Computer Science)

* B.Bus (Management & Marketing)

* Adv.Dip Accounting

 

 

ANZ Bank - CONTRACT #1

Senior Analyst: Process & Reporting SME (Technology Business Services) - 2012 to 2013

Senior Analyst within the Tech Central Operational Team. Responsible for the development and issuance of management reports, stakeholder management, user training, change requests, prioritisation, governance and quality reporting. Also encompassed administering user security groups and BAU Change Releases including relevant change management and general systems and business support.

 

Achievements:

• Designed & implemented OBS change process (inclusive of workshop facilitation to include key stakeholders and gained buy-in on the process recommended).

• Designed and facilitated system training required for OBS change implementation.

• Co-ordination for implementation for OBS changes in TechCentral – minimizing risk involved in Change Management by engaging business stakeholders (System Users, Workforce & Development team) and implementing Change Register for tracking purposes.

• Successful design, creation and management of automated Monthly Status Report system (TechCentral& EPM)

• Facilitated Training / Support (EPM &TechCentral Reporting)

• Successful management of TechCentral Mailbox (Support /Help Desk) for system customer base (including ad-hoc queries)

• Provided leadership, advice and support for TechCentral Operations Team – including ad-hoc support, training & change requests (i.e., changes to User Access matrix and associated forms)

 

 

ANZ Bank - CONTRACT #2

Consultant / Senior Business Analyst (Finance Systems Development) - 2011 to 2012

Provide leadership for finance systems development inclusive of business analysis, PMO support, governance, systems health, quality control & process improvement.

 

Achievements:

• PMO - Actively supported the PMO by management of change in reporting process implemented. Successfully communicated change requirements to all stakeholders & co-coordinated collection, collation & distributions of Project Reporting requirements on an on-going basis

• GOVERNANCE & CONTROL– Successful facilitation & gathering of systems performance & project reporting data/information for the PeopleSoft Governance & Control Working Group to include a comprehensive set of useful metrics monitored & reviewed by Senior Management (monthly). Highlighted numerous systems issues and provided advice that significantly improved system quality &ultimately impacted user experience 

• TechCentral – Co-ordination & facilitation of TechCentral data clean-up including analysis & review of current enhancements listed to reflect an accurate view of existing business needs. Followed up by stakeholder engagement to communicate process improvement recommendations 

 

 

Brief overview of Michelle Sheppard

Michelle Sheppard is a Pro-active, energetic and results driven team player with excellent communication and leadership skills. Strong focus on planning, compliance, key stakeholder engagement, strategic change and risk management and business process improvement.

Vast knowledge of all phases of the SDLC - data mapping and complex business requirements gathering, business process modeling, stakeholder management, workshop facilitation and documentation to include compliance and regulatory requirements.

Advanced excel & database modeling skills developed across a broad number of applications. Broad experience managing large data warehouses – building, capturing, maintaining, integrating, manipulating & reconciling data.

Michelle has an unprecedented reputation for presenting complex information in a straight forward manner to assist the decision making process.

Senior levels of experience to include:
- Cross functional analysis
- Analysis and development of processes and work instructions
- Key stakeholder management (BU management, process owners etc.)
- Workshop facilitation
- Change management & business readiness
- Representing the business throughout the change cycle to ensure business requirements are met, tested and implemented successfully
- Ensuring compliance requirements are successfully captured and implemented
- Knowledge management
- Delivering processes and work instructions
- Management of risks and issues (to include remediation activities)

Professional Skills

Competencies
• Business analysis
• Project management / process / governance & control
• Report writing / presentations (BRDs, PRDs, PSRs, PIRs, periodic reporting…)
• Relationship / stakeholder management
• Financial analytics
• Change management & deliverables (surveys, plans, heat maps, e2e scenarios)
• Risk management
• Flexibility & adaptability
• Customer focus
• Problem solving
• Data analysis
• Systems analysis
• Document control
• Mathematical modeling (including statistics, forecasting & optimization techniques)
• Software engineering – creation of customized advanced specialist applications
• Programming - Visual Basic, SQL , XML, Scripts, Modules, Data Cubes (VB, Oracle SQL Developer)
• SDLC / ERP / BI tools / Data management

System Skills
• MS Office Suite - all programs including advanced Excel, Access, Project & Visio
• Visual Basic programming for MS automation
• Great Plains (Microsoft Dynamics GP)
• Oracle – DB Developer
• PeopleSoft
• Clarity - TechCentral
• SQL Server Management Studio
• Cognos
• SAP
• Crystal Reports
• Modules & Data Cubes i.e., Olap for excel

Qualifications

Bachelor of Applied Science (Mathematics/Computers)
Swinburne University of Technology, 2002

Bachelor of Business (Management & Marketing)
ACU (Melbourne), 1999

Advanced Diploma of Accounting
Open Colleges, 2012

Additional Training/Development

Team Leader Development Program
ANZ, 2012

Professional Memberships

• IIBA Member (International Institute of Business Analysis)
• IIAT Member (International Institute of Accounting Technicians)
• CPA – Foundation Level Member
Academic degree requirement fulfilled