Vodafone
Michelle Sheppard
* B.AppSc (Mathematics & Computer Science)
* B.Bus (Management & Marketing)
* Adv.Dip Accounting
Vodafone Hutchison Australia
Senior Analyst (Project role) 2009 to 2010
Senior analyst role within the Claims Management Department of VHA, responsible for a range of duties, inclusive of data gathering, management, cleansing, analysis and reporting as required by senior management and manufacturers in compliance with warranty cover requirements.
Achievements
- Derived solution to cater for operational requirements & created an automated system to perform weekly data analysis and produce desired statistics and financial outcome (KPI) reports.
- Reduced time and skill required for task completion dramatically - adding value by reducing recurring associated task requirement costs.
- Also increased warrant claims acceptance rate, ultimately lowering claim expenses and reducing turn-over time for manufacturer reimbursement.
- Improved management intelligence by introducing statistic reporting functionality that provides senior management with a clear view of complex performance management data & their financial implications.
Brief overview of Michelle Sheppard
Michelle Sheppard is a Pro-active, energetic and results driven team player with excellent communication and leadership skills. Strong focus on planning, compliance, key stakeholder engagement, strategic change and risk management and business process improvement.
Vast knowledge of all phases of the SDLC - data mapping and complex business requirements gathering, business process modeling, stakeholder management, workshop facilitation and documentation to include compliance and regulatory requirements.
Advanced excel & database modeling skills developed across a broad number of applications. Broad experience managing large data warehouses – building, capturing, maintaining, integrating, manipulating & reconciling data.
Michelle has an unprecedented reputation for presenting complex information in a straight forward manner to assist the decision making process.
Senior levels of experience to include:
- Cross functional analysis
- Analysis and development of processes and work instructions
- Key stakeholder management (BU management, process owners etc.)
- Workshop facilitation
- Change management & business readiness
- Representing the business throughout the change cycle to ensure business requirements are met, tested and implemented successfully
- Ensuring compliance requirements are successfully captured and implemented
- Knowledge management
- Delivering processes and work instructions
- Management of risks and issues (to include remediation activities)
Professional Skills
Competencies
• Business analysis
• Project management / process / governance & control
• Report writing / presentations (BRDs, PRDs, PSRs, PIRs, periodic reporting…)
• Relationship / stakeholder management
• Financial analytics
• Change management & deliverables (surveys, plans, heat maps, e2e scenarios)
• Risk management
• Flexibility & adaptability
• Customer focus
• Problem solving
• Data analysis
• Systems analysis
• Document control
• Mathematical modeling (including statistics, forecasting & optimization techniques)
• Software engineering – creation of customized advanced specialist applications
• Programming - Visual Basic, SQL , XML, Scripts, Modules, Data Cubes (VB, Oracle SQL Developer)
• SDLC / ERP / BI tools / Data management
System Skills
• MS Office Suite - all programs including advanced Excel, Access, Project & Visio
• Visual Basic programming for MS automation
• Great Plains (Microsoft Dynamics GP)
• Oracle – DB Developer
• PeopleSoft
• Clarity - TechCentral
• SQL Server Management Studio
• Cognos
• SAP
• Crystal Reports
• Modules & Data Cubes i.e., Olap for excel
Qualifications
Bachelor of Applied Science (Mathematics/Computers)
Swinburne University of Technology, 2002
Bachelor of Business (Management & Marketing)
ACU (Melbourne), 1999
Advanced Diploma of Accounting
Open Colleges, 2012
Additional Training/Development
Team Leader Development Program
ANZ, 2012
Professional Memberships
• IIBA Member (International Institute of Business Analysis)
• IIAT Member (International Institute of Accounting Technicians)
• CPA – Foundation Level Member
Academic degree requirement fulfilled
