NAB Contracts
Michelle Sheppard
* B.AppSc (Mathematics & Computer Science)
* B.Bus (Management & Marketing)
* Adv.Dip Accounting
Contracted as a Senior Business Analyst to work on the 2 projects detailed below (concurrently)
Senior Business Analyst - 2017 to 2018
Project #1: NAB Carnell Inquiry Project.
NAB had committed to overhauling small business contracts by the end of 2017, to ensure they are written in plain English and are simpler for the average customer to understand in response to the Carnell Inquiry.
NAB’s standard Business Letter of Offer was completely redesigned to improve transparency and make it simpler and easier to understand, including:
- Simpler contractual clauses written in plain English,
- A mass reduction in document length, and
- One-third of existing terms and conditions discarded.
Michelle worked with existing BA and Communications Manager to ensure:
- Implementation of system and process changes required
- NAB had identified all areas of the business impacted by the contract changes and associated processes
- Informed and educated key stakeholders and areas/teams impacted on contractual and process changes impacting them
- Provided and published supporting documentation as required for successful handover into BAU
Project Outcome: Successful release of overhauled contracts dated the 5th of October 2017, seeing NAB exceed the EOY target release date promised to customers and making them the first bank to do so following the outcome of the Carnell Inquiry.
Links to Press Release Articles
1. Australian Financial Review, Companies and Markets, 06/10/17, James Eyers, page 19
2. The Australian, Business News, 06/10/17, Glenda Korporaal, page 21
3. Sydney Morning Herald, Business News, 06/10/17, Clancy Yeates, page 20
4. Courier Mail, Business News, 06/10/17, Edward Boyd, page 31
Project #2: ATO Third Party Reporting
Financial Reporting Project – under the Tax and Superannuation Laws Amendment Act, NAB became obligated to provide accurate and timely customer identity and transactional data to the ATO for business related transactions.
Produced formal process documentation, process maps, process and systems related user manuals, conducted workshops, created training sessions, process co-ordination, scheduling and management required for handover into BAU.
Supported, liaised with and lead (as individually required by the Project) a wide variety of key stakeholders impacted by this new compliance related reporting obligation to include:
- Cards & Acquiring Teams: System product owners and SMEs in systems and processes involved in the collection, processing, reporting and storage of data required
- GDW (IT): Team responsible for processing and provision of raw data from source systems
- DA& Regulatory Reporting Team (On-shore): IT Reporting Team responsible for design, administration and execution of system designed to validate data attributes against ATO specifications required to meet ATO portal requirements in order to achieve successful lodgment of reports.
- DA& Regulatory Reporting Team (Off-shore): IT Reporting Team responsible for the system designed to amend reporting data as required. This team is also responsible for the preparation and lodgment of the ATO submission
- Payment Systems Support Team: NAB Support Team that triage data exceptions and merchant data that didn’t reconcile to data resolution
- Merchant Fulfillment Team: Operation Team responsible for gathering information and correcting errors in reporting data.
Project Outcome: Successfully lead, coordinated and supported all above mentioned teams in end to end process designed, from data load to final report generation and successful submission of report to ATO portal.
Brief overview of Michelle Sheppard
Michelle Sheppard is a Pro-active, energetic and results driven team player with excellent communication and leadership skills. Strong focus on planning, compliance, key stakeholder engagement, strategic change and risk management and business process improvement.
Vast knowledge of all phases of the SDLC - data mapping and complex business requirements gathering, business process modeling, stakeholder management, workshop facilitation and documentation to include compliance and regulatory requirements.
Advanced excel & database modeling skills developed across a broad number of applications. Broad experience managing large data warehouses – building, capturing, maintaining, integrating, manipulating & reconciling data.
Michelle has an unprecedented reputation for presenting complex information in a straight forward manner to assist the decision making process.
Senior levels of experience to include:
- Cross functional analysis
- Analysis and development of processes and work instructions
- Key stakeholder management (BU management, process owners etc.)
- Workshop facilitation
- Change management & business readiness
- Representing the business throughout the change cycle to ensure business requirements are met, tested and implemented successfully
- Ensuring compliance requirements are successfully captured and implemented
- Knowledge management
- Delivering processes and work instructions
- Management of risks and issues (to include remediation activities)
Professional Skills
Competencies
• Business analysis
• Project management / process / governance & control
• Report writing / presentations (BRDs, PRDs, PSRs, PIRs, periodic reporting…)
• Relationship / stakeholder management
• Financial analytics
• Change management & deliverables (surveys, plans, heat maps, e2e scenarios)
• Risk management
• Flexibility & adaptability
• Customer focus
• Problem solving
• Data analysis
• Systems analysis
• Document control
• Mathematical modeling (including statistics, forecasting & optimization techniques)
• Software engineering – creation of customized advanced specialist applications
• Programming - Visual Basic, SQL , XML, Scripts, Modules, Data Cubes (VB, Oracle SQL Developer)
• SDLC / ERP / BI tools / Data management
System Skills
• MS Office Suite - all programs including advanced Excel, Access, Project & Visio
• Visual Basic programming for MS automation
• Great Plains (Microsoft Dynamics GP)
• Oracle – DB Developer
• PeopleSoft
• Clarity - TechCentral
• SQL Server Management Studio
• Cognos
• SAP
• Crystal Reports
• Modules & Data Cubes i.e., Olap for excel
Qualifications
Bachelor of Applied Science (Mathematics/Computers)
Swinburne University of Technology, 2002
Bachelor of Business (Management & Marketing)
ACU (Melbourne), 1999
Advanced Diploma of Accounting
Open Colleges, 2012
Additional Training/Development
Team Leader Development Program
ANZ, 2012
Professional Memberships
• IIBA Member (International Institute of Business Analysis)
• IIAT Member (International Institute of Accounting Technicians)
• CPA – Foundation Level Member
Academic degree requirement fulfilled
